Here is my A12E1 error:
I am currently going through Adobe Download Center and still have yet to fix the issue. It has been almost 3 weeks. I currently have Photoshop, Indesign, and Illustrator working. However, I lost the Creative Cloud, and I don’t believe the software are updating anymore. They were clearly updating through the Creative Cloud when it was working the first week.
The reason the Creative Cloud worked for the first week is unknown. But after some kind of an update, the Creative Cloud dissappeared from my computer. I complained about it and the best suggestion was that it moved to my Start Menu. However, Windows 8 doesn’t come with a Start Menu. Eventually, I found a website to give me a Start Menu. However, the Creative Cloud is not to be found there.
Here I show how changing web browsers fail to help:
I added some nice dance beat from my Soundcloud account too.
I don’t understand why the downloading capabilities are so deficient. Adobe seems to have really great software. It’s like placing an impenetrable fence around a beautiful garden. No one has access to it inside, but they can see what it all looks like from the outside of the fence. Also, you get to hear from a few other people who have been inside what it’s like.
The Adobe help on their Facebook Page is bad, and the Adobe Help Center is worse. There is also a Creative Cloud Facebook Page and other fan pages devoted to specific Adobe programs. I find the Facebook Page was very responsive, but they gave bad advice that didn’t help. In fact, I kept asking too many questions and now they blocked me from posting.
However, the Adobe Help Forum takes longer to respond, but they sound like they care a little more. They are able to give more technical answers as to why you are paying for a product that doesn’t work. Apparently, I have a problem on my end. But they give a very complex series of steps that need to be done in order to increase my chances of a successful download. However, even if the steps were successful, the next update could wipe the program out again and you have to start all over.
I had problems with World of Warcraft addons like this. Whenever I got an update from Blizzard, many of the addons crashed. The developers of the addons were 3rd party and not supported by Blizzard. All of my addons were downloaded from Curse. There were some addons that I really liked, but because they were so complicated, it took extra time to be coded to support the new update.
It’s hard to tell if Adobe has any 3rd party developers. I would lean toward yes, though. They suffer the same problems as World of Warcraft. However, the problems are worse with Adobe right now. I have been shut out of some programs ever since I signed up almost a month ago.
Maybe Adobe is having a hard time fixing things because they don’t know what to fix. They could learn what they needed to fix if they learned from their customers. yet they have poor customer service, so they can’t find out any good valuable information. They have created a loop of failure for themselves.
Other companies are fast moving in on Adobes business model too, like: Picmonkey, Audacity, Windows Movie Maker, all the Windows products. There is a real need for competition with Adobe, since Adobe can be seen as struggling with managing their products.
If anyone can help me fix my Creative Cloud issue, I will greatly appreciate it. Thank you.
UPDATE: I was able to download everything through this link: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
If I could have gotten this link in the beginning, my trouble would not have been so prolonged.